Refund Policy

At Clik Shoes, we understand the importance of customer satisfaction and strive to provide a seamless shopping experience. Our refund policy ensures that you can shop with confidence, knowing that your purchase is protected.

Return Eligibility

To be eligible for a refund, your item must meet the following criteria:

  • The item must be in the same condition as when you received it.
  • The item must be unworn or unused.
  • The item must have all original tags attached.
  • The item must be in its original packaging.
  • You must provide the receipt or proof of purchase.

Return Process

If you wish to return an item, please follow these steps:

  1. Contact our customer support team at clikshoes@gmail.com to initiate the return process.
  2. Our team will provide you with a return shipping label and instructions on how and where to send the package.
  3. Ensure that the item is securely packaged and include the receipt or proof of purchase.
  4. Ship the package to the designated address provided by our customer support team.

Refund Approval

Once we receive your returned item, our team will inspect it to ensure that it meets the eligibility criteria. If the item is approved, we will process your refund.

Refund Timeframe

Please allow up to 10 business days for us to process your refund. Once the refund is processed, it may take additional time for your bank or credit card company to reflect the refund in your account.

Non-Returnable Items

There are certain items that are not eligible for a refund. These include:

  • Perishable goods such as food, flowers, or plants.
  • Custom products or personalized items.
  • Personal care goods such as beauty products.
  • Hazardous materials, flammable liquids, or gases.
  • Sale items or gift cards.

European Union 14 Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same eligibility criteria mentioned above apply to these returns.

Customer Support

If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact our customer support team. We are here to help and ensure that your shopping experience with Clik Shoes is nothing short of exceptional.