RETURN POLICY

At Clik Shoes, we understand that sometimes a product may not meet your expectations or fit your needs. That's why we have a hassle-free return policy in place to ensure your satisfaction.

Eligibility for Return

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition as when you received it.
  • The item must be unworn or unused.
  • The item must have all tags attached.
  • The item must be in its original packaging.
  • You must have the receipt or proof of purchase.

Initiating a Return

If you would like to return an item, please contact us at clikshoes@gmail.com within 30 days of receiving your purchase. Our customer service team will guide you through the return process and provide you with a return shipping label.

Return Shipping

Once your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior approval will not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

Exceptions

While we strive to accommodate all returns, there are certain items that are non-returnable:

  • Perishable goods, such as food, flowers, or plants.
  • Custom products, including special orders or personalized items.
  • Personal care goods, such as beauty products.
  • Hazardous materials, flammable liquids, or gases.
  • Sale items and gift cards.

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same eligibility criteria mentioned above apply to these returns.

Customer Support

If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer support team. We are here to help and ensure that your shopping experience with Clik Shoes is nothing short of exceptional.